[Massplanners] One Stop

Tue Jun 4 15:23:58 EDT 2024

Please bear with the OneStop team while issues are being resolved. And in the interim, continue to report technical difficulties to the OneStop team via OneStop at mass.gov.

Jacquie McPherson, AICP
Senior Program Manager
EOED/MassWorks
617.894.7755

On Jun 4, 2024, at 3:12 PM, Pamela McCarthy via MassPlanners <massplanners at masscptc.org> wrote:

CAUTION: This email originated from a sender outside of the Commonwealth of Massachusetts mail system.  Do not click on links or open attachments unless you recognize the sender and know the content is safe.

One Stop staff just responded to my email and said they are having issues due to the high volume and are working with their software company to get it resolved.

Pam McCarthy

Sent from my iPhone

On Jun 4, 2024, at 3:02 PM, Fiona Coughlan <coughlanf at grafton-ma.gov> wrote:

I was able to get one application through after struggling for a long while. Will definitely take a break and try again late for the second!

From: Andrew Groff <agroff at williamstownma.gov>
Sent: Tuesday, June 4, 2024 2:58 PM
To: Fiona Coughlan <coughlanf at Grafton-MA.Gov>; Pamela McCarthy <pmccarthy at stoughton-ma.gov>
Cc: Thomas Bott via MassPlanners <massplanners at masscptc.org>
Subject: Re: [Massplanners] One Stop

Hi All
You're not the only folks dealing with this issue. I am having the same problem in Williamstown. Guessing they're overloaded with applicants? I might just wait till late tonight to attempt this again.
Andrew Groff

--
Town of Williamstown
Community Development Dept.
Andrew Groff, A.I.C.P.
Director
31 North Street
Williamstown, Mass. 01267
(413) 597-8284
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From: MassPlanners <massplanners-bounces at masscptc.org<mailto:massplanners-bounces at masscptc.org>> on behalf of Pamela McCarthy via MassPlanners <massplanners at masscptc.org<mailto:massplanners at masscptc.org>>
Sent: Tuesday, June 4, 2024 2:48 PM
To: Fiona Coughlan <coughlanf at grafton-ma.gov<mailto:coughlanf at grafton-ma.gov>>
Cc: Thomas Bott via MassPlanners <massplanners at masscptc.org<mailto:massplanners at masscptc.org>>
Subject: Re: [Massplanners] One Stop

I have been having issues with the One Stop Program all day. I talked to someone at MassDevelopment who has been getting lots of calls. They said that everyone says it is very slow but that
I was the only one that mentioned error messages. I can't save anything and it keeps throwing me out. Nobody is responding from the OneStop email.

Pam McCarthy

On Tue, Jun 4, 2024 at 2:36 PM Fiona Coughlan via MassPlanners <massplanners at masscptc.org<mailto:massplanners at masscptc.org>> wrote:

Is One Stop malfunctioning for anyone else? I cannot do anything on the site right now – extremely slow, unnecessary error messages, etc. Does anyone know why this is happening or have a customer service number? I have emailed onestop at mass.gov<mailto:onestop at mass.gov> multiple times.

[image001.png]

Fiona Coughlan, AICP

Town Planner

Planning Department

Town of Grafton

508-839-5335 x 1402

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Pamela A. McCarthy
Economic Development Director
Town of Stoughton
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