[Massplanners] One Stop

[Pamela McCarthy]

One Stop staff just responded to my email and said they are having issues due to the high volume and are working with their software company to get it resolved. 

Pam McCarthy

Sent from my iPhone

> On Jun 4, 2024, at 3:02 PM, Fiona Coughlan <coughlanf at grafton-ma.gov> wrote:
> 
> 
> I was able to get one application through after struggling for a long while. Will definitely take a break and try again late for the second!
>  
> From: Andrew Groff <agroff at williamstownma.gov> 
> Sent: Tuesday, June 4, 2024 2:58 PM
> To: Fiona Coughlan <coughlanf at Grafton-MA.Gov>; Pamela McCarthy <pmccarthy at stoughton-ma.gov>
> Cc: Thomas Bott via MassPlanners <massplanners at masscptc.org>
> Subject: Re: [Massplanners] One Stop
>  
> Hi All 
> You're not the only folks dealing with this issue. I am having the same problem in Williamstown. Guessing they're overloaded with applicants? I might just wait till late tonight to attempt this again. 
> Andrew Groff 
>  
> --
> Town of Williamstown
> Community Development Dept.
> Andrew Groff, A.I.C.P.
> Director
> 31 North Street
> Williamstown, Mass. 01267
> (413) 597-8284
> -----------------
> The Secretary of the Commonwealth has determined that most e-mails to and from municipal offices and officials are public records. Consequently, confidentiality should not be expected.  
> From: MassPlanners <massplanners-bounces at masscptc.org> on behalf of Pamela McCarthy via MassPlanners <massplanners at masscptc.org>
> Sent: Tuesday, June 4, 2024 2:48 PM
> To: Fiona Coughlan <coughlanf at grafton-ma.gov>
> Cc: Thomas Bott via MassPlanners <massplanners at masscptc.org>
> Subject: Re: [Massplanners] One Stop
>  
> I have been having issues with the One Stop Program all day. I talked to someone at MassDevelopment who has been getting lots of calls. They said that everyone says it is very slow but that
> I was the only one that mentioned error messages. I can't save anything and it keeps throwing me out. Nobody is responding from the OneStop email. 
>  
> Pam McCarthy
>  
> On Tue, Jun 4, 2024 at 2:36 PM Fiona Coughlan via MassPlanners <massplanners at masscptc.org> wrote:
> Is One Stop malfunctioning for anyone else? I cannot do anything on the site right now – extremely slow, unnecessary error messages, etc. Does anyone know why this is happening or have a customer service number? I have emailed onestop at mass.gov multiple times.
>  
>  
> 
>  
> Fiona Coughlan, AICP
> Town Planner
> Planning Department
> Town of Grafton
> 508-839-5335 x 1402
> coughlanf at grafton-ma.gov
> Website: Grafton-ma.gov
> Facebook: Town of Grafton, MA
> Twitter: @TownofGraftonMA
>  
> MUNICIPAL CENTER HOURS
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>  
> --
> Pamela A. McCarthy
> Economic Development Director
> Town of Stoughton
> 10 Pearl Street
> Stoughton, MA 02072
> 781-341-1300 x9265
>  
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>  
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