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Please bear with the OneStop team while issues are being resolved. And in the interim, continue to report technical difficulties to the OneStop team via OneStop@mass.gov. </p>
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<div dir="ltr">Jacquie McPherson, AICP
<div>Senior Program Manager </div>
<div>EOED/MassWorks<br>
<div>617.894.7755</div>
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<blockquote type="cite">On Jun 4, 2024, at 3:12 PM, Pamela McCarthy via MassPlanners <massplanners@masscptc.org> wrote:<br>
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<td align="left"><font face="Arial" color="black">CAUTION: This email originated from a sender outside of the Commonwealth of Massachusetts mail system. Do not click on links or open attachments unless you recognize the sender and know the content is safe.
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One Stop staff just responded to my email and said they are having issues due to the high volume and are working with their software company to get it resolved.
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<div>Pam McCarthy<br>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote type="cite">On Jun 4, 2024, at 3:02 PM, Fiona Coughlan <coughlanf@grafton-ma.gov> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt">I was able to get one application through after struggling for a long while. Will definitely take a break and try again late for the second!<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Andrew Groff <agroff@williamstownma.gov>
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<b>Sent:</b> Tuesday, June 4, 2024 2:58 PM<br>
<b>To:</b> Fiona Coughlan <coughlanf@Grafton-MA.Gov>; Pamela McCarthy <pmccarthy@stoughton-ma.gov><br>
<b>Cc:</b> Thomas Bott via MassPlanners <massplanners@masscptc.org><br>
<b>Subject:</b> Re: [Massplanners] One Stop<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Hi All <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">You're not the only folks dealing with this issue. I am having the same problem in Williamstown. Guessing they're overloaded with applicants? I might just wait till late tonight to attempt this again. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Andrew Groff <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><i><span style="font-size:13.5pt;font-family:"Garamond",serif;color:black">Town of Williamstown</span></i></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#888888"><br>
</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:black">Community Development Dept.</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#888888"><br>
</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:black">Andrew Groff, A.I.C.P.</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#888888"><br>
</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:black">Director</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#888888"><br>
</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:black">31 North Street</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#888888"><br>
</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:black">Williamstown, Mass. 01267</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#888888"><br>
</span><span style="font-size:10.0pt;font-family:"Garamond",serif;color:black">(413) 597-8284</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#888888"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">-----------------</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#888888"><br>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> MassPlanners <</span><a href="mailto:massplanners-bounces@masscptc.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">massplanners-bounces@masscptc.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">>
on behalf of Pamela McCarthy via MassPlanners <</span><a href="mailto:massplanners@masscptc.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">massplanners@masscptc.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Sent:</b> Tuesday, June 4, 2024 2:48 PM<br>
<b>To:</b> Fiona Coughlan <</span><a href="mailto:coughlanf@grafton-ma.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">coughlanf@grafton-ma.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Cc:</b> Thomas Bott via MassPlanners <</span><a href="mailto:massplanners@masscptc.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">massplanners@masscptc.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Subject:</b> Re: [Massplanners] One Stop</span> <o:p></o:p></p>
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<p class="MsoNormal">I have been having issues with the One Stop Program all day. I talked to someone at MassDevelopment who has been getting lots of calls. They said that everyone says it is very slow but that
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<p class="MsoNormal">I was the only one that mentioned error messages. I can't save anything and it keeps throwing me out. Nobody is responding from the OneStop email. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Pam McCarthy<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jun 4, 2024 at 2:36<span style="font-family:"Arial",sans-serif"> </span>PM Fiona Coughlan via MassPlanners <<a href="mailto:massplanners@masscptc.org">massplanners@masscptc.org</a>> wrote:<o:p></o:p></p>
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<p class="xmsonormal">Is One Stop malfunctioning for anyone else? I cannot do anything on the site right now – extremely slow, unnecessary error messages, etc. Does anyone know why this is happening or have a customer service number? I have emailed
<a href="mailto:onestop@mass.gov" target="_blank">onestop@mass.gov</a> multiple times.
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal" style="background:white"><b><span style="font-family:"Arial",sans-serif;color:#222222"> </span></b><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><b><span style="font-family:"Arial",sans-serif;color:#222222"><img alt="image001.png" src="cid:image001.png@01DAB690.29B2F1F0"></span></b><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><b><span style="font-family:"Arial",sans-serif;color:#222222"> </span></b><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><b><span style="font-family:"Arial",sans-serif;color:#222222">Fiona Coughlan, AICP</span></b><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><b><span style="font-family:"Arial",sans-serif;color:#222222">Town Planner</span></b><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-family:"Arial",sans-serif;color:#222222">Planning Department
</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-family:"Arial",sans-serif;color:#222222">Town of Grafton</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-family:"Arial",sans-serif;color:#222222">508-839-5335 x 1402</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><a href="mailto:coughlanf@grafton-ma.gov" target="_blank"><span style="font-family:"Arial",sans-serif">coughlanf@grafton-ma.gov</span></a><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-family:"Arial",sans-serif;color:#222222">Website: </span><span style="color:black"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.grafton-2Dma.gov_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=aWpJuYIYLyO12_duLKvVAVdhjVu23gb2hG6o6S56IDo&m=d2-iJNoUND6uJwWUCjWHqYjn-bN_LuLlkfDeuvDXeW4&s=RBwm97Mqrrs5dPqghEnr7uLTu34WDRSMMNVy41gftKA&e=" target="_blank"><span style="font-family:"Arial",sans-serif">Grafton-ma.gov</span></a></span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-family:"Arial",sans-serif;color:#222222">Facebook: </span><span style="color:black"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.facebook.com_TownofGraftonMA_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=aWpJuYIYLyO12_duLKvVAVdhjVu23gb2hG6o6S56IDo&m=d2-iJNoUND6uJwWUCjWHqYjn-bN_LuLlkfDeuvDXeW4&s=S05TiM-laISVaSrGjcxwIcvpzVEPE8hPQVWVBabyLfQ&e=" target="_blank"><span style="font-family:"Arial",sans-serif">Town
of Grafton, MA</span></a></span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-family:"Arial",sans-serif;color:#222222">Twitter: </span><span style="color:black"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_townofgraftonma-3Flang-3Den&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=aWpJuYIYLyO12_duLKvVAVdhjVu23gb2hG6o6S56IDo&m=d2-iJNoUND6uJwWUCjWHqYjn-bN_LuLlkfDeuvDXeW4&s=dBce33IK8WTN0PeScsJqdU-5qtAmPBqPT83VhxWaL0E&e=" target="_blank"><span style="font-family:"Arial",sans-serif">@TownofGraftonMA</span></a></span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-family:"Arial",sans-serif;color:#222222"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-family:"Arial",sans-serif;color:black">MUNICIPAL CENTER HOURS</span></b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif;color:black">Monday, Wednesday, Thursday: 8:30 - 4:30</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif;color:black">Tuesday: 8:30 - 7:00</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif;color:black">Friday: 8:30 - 1:00</span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="MsoNormal">-- <br>
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<p class="MsoNormal"><span class="xgmailsignatureprefix">-- </span><o:p></o:p></p>
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<p class="MsoNormal">Pamela A. McCarthy <o:p></o:p></p>
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<p class="MsoNormal">Economic Development Director<o:p></o:p></p>
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<p class="MsoNormal">Town of Stoughton<o:p></o:p></p>
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<p class="MsoNormal">10 Pearl Street<o:p></o:p></p>
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<p class="MsoNormal">Stoughton, MA 02072<o:p></o:p></p>
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<p class="MsoNormal">781-341-1300 x9265<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">View Stoughton Business Directory on Your Phone<o:p></o:p></p>
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<p class="MsoNormal">Download the <a href="https://urldefense.com/v3/__https://www.stoughton.org/home/news/economic-development-news__;!!CPANwP4y!Q_R5lJpYJn4NOZ_23cJ-ZbE3S-vmzVoOY5oUTACCjiBy84KMpD59bL_VdkfGe1Pn2bYBuiEUmpjt0jZcZxuVCjlOGkVvZaK_-w$" target="_blank">
Discover Stoughton MA</a> App<o:p></o:p></p>
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