[Massplanners] One Stop

Tue Jun 4 15:13:00 EDT 2024

My guess is that it’s volume due to the approaching deadline. But I can’t be certain.

I’ve forwarded all concerns to our OneStop team members.

Jacquie McPherson, AICP
Senior Program Manager
EOED/MassWorks
617.894.7755

On Jun 4, 2024, at 3:04 PM, Fiona Coughlan via MassPlanners <massplanners at masscptc.org> wrote:

CAUTION: This email originated from a sender outside of the Commonwealth of Massachusetts mail system.  Do not click on links or open attachments unless you recognize the sender and know the content is safe.

I was able to get one application through after struggling for a long while. Will definitely take a break and try again late for the second!

From: Andrew Groff <agroff at williamstownma.gov>
Sent: Tuesday, June 4, 2024 2:58 PM
To: Fiona Coughlan <coughlanf at Grafton-MA.Gov>; Pamela McCarthy <pmccarthy at stoughton-ma.gov>
Cc: Thomas Bott via MassPlanners <massplanners at masscptc.org>
Subject: Re: [Massplanners] One Stop

Hi All
You're not the only folks dealing with this issue. I am having the same problem in Williamstown. Guessing they're overloaded with applicants? I might just wait till late tonight to attempt this again.
Andrew Groff

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Town of Williamstown
Community Development Dept.
Andrew Groff, A.I.C.P.
Director
31 North Street
Williamstown, Mass. 01267
(413) 597-8284
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From: MassPlanners <massplanners-bounces at masscptc.org<mailto:massplanners-bounces at masscptc.org>> on behalf of Pamela McCarthy via MassPlanners <massplanners at masscptc.org<mailto:massplanners at masscptc.org>>
Sent: Tuesday, June 4, 2024 2:48 PM
To: Fiona Coughlan <coughlanf at grafton-ma.gov<mailto:coughlanf at grafton-ma.gov>>
Cc: Thomas Bott via MassPlanners <massplanners at masscptc.org<mailto:massplanners at masscptc.org>>
Subject: Re: [Massplanners] One Stop

I have been having issues with the One Stop Program all day. I talked to someone at MassDevelopment who has been getting lots of calls. They said that everyone says it is very slow but that
I was the only one that mentioned error messages. I can't save anything and it keeps throwing me out. Nobody is responding from the OneStop email.

Pam McCarthy

On Tue, Jun 4, 2024 at 2:36 PM Fiona Coughlan via MassPlanners <massplanners at masscptc.org<mailto:massplanners at masscptc.org>> wrote:

Is One Stop malfunctioning for anyone else? I cannot do anything on the site right now – extremely slow, unnecessary error messages, etc. Does anyone know why this is happening or have a customer service number? I have emailed onestop at mass.gov<mailto:onestop at mass.gov> multiple times.

[image001.png]

Fiona Coughlan, AICP

Town Planner

Planning Department

Town of Grafton

508-839-5335 x 1402

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